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| DELIVERY SCHEDULE |
We deliver your order right away provided we have the item in stock, and in this case we will normally send your order to you in 3 business days. International orders are generally received in under 10 days.
We offer as full a range as possible online for many of the brands we sell. As a result we do not always have in stock all the items listed online and many would be ordered directly for you from our suppliers. In these cases delivery would normally be made within 10 working days. We do this in order to offer our customers as full a choice as possible for all the brands we deal with, giving you the opportunity of ordering many items not available anywhere else in the UK.
If you need an item urgently it is always best to check the stock position prior to ordering.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
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| BACK ORDERS |
If your item is not in stock, we will back order for you.
You will always be emailed with the option to cancel your order if you would rather not wait.
We would generally expect all back orders to be filled within 2 weeks but will contact you in any case to advise of delivery timescales. |
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| SHIPPING AND HANDLING |
If we have the item in store we aim to send within 1 working day using either a Royal Mail service or courier for a UK delivery address. For overseas orders we would normally use either Royal Mail International service or an international courier and delivery timescales will vary depending on the destination.
For Orders below £30 we charge a delivery fee of £2.99 - The standard method of sending is via Royal Mail Second Class Packet Post If you wish to upgrade this service the following options are available : Tracked 48 Royal Mail Service £3.99 Tracked 24 Royal Mail service £6.99 Parcelforce 24 £6.99* Our UK cost of delivery is free on all orders £30 or over. We will send this via the most appropriate Tracked delivery If you wish to upgrade this to a Parcelforce 24 Service the cost would be £3.99* and £2.99 for Royal; Mail Tracked 24 *PLEASE NOTE THE PARCELFORCE 24 AND ROYAL MAIL TRACKED 24 CUT OFF IS 12.00PM (MID DAY) FOR NEXT DAY DELIVERY (NOT ABSOLUTELY GUARANTEED) AND DELIVERY IS MONDAY TO FRIDAY . AN ORDER PLACED FRIDAY ON THIS SERVICE WOULD HAVE A MONDAY DELIVERY. AN ORDER AFTER MID DAY ON A FRIDAY UNTIL MONDAY MID DAY WOULD HAVE A TUESDAY DELIVERY. ALSO SOME POSTCODES SUCH AS NORTH SCOTLAND ISLANDS AND ISLE OF WIGHT DO NOT HAVE A PARCELFORCE 24 SERVICE AVAILABLE SO THIS WOULD NORMALLY BE A 2 DAY DELIVERY Also Note if proof of age is required for an order this could delay dispatch.
For Europe * we charge £15 for orders up to £100 in value, and £30 for orders up to £500 in Value and FREE delivery over £500 in Value.
For the rest of the world shipping* we charge £30 for orders up to £100 in value, £60 for orders in value between £100 and £250, £90 for orders between £250 and £500 and £120 for orders over £500.
The majority of overseas orders will not be charged UK VAT, however customers will pay their local tax rate upon import into their country.
PLEASE NOTE WE ARE NOT PERMITTED TO SELL DD HAMMOCK ITEMS OUTSIDE OF THE UK
On occasion if the size and weight of an order is such that the cost of sending is prohibitive we may choose to cancel the order or supply you an accurate shipping quotation. You will always be notified as such.
* Due to import restrictions placed by our courier companies unfortunately there are some countries we cannot currently ship to, if this is the case with your order, we will contact you by email. |
| PROHIBITED ITEMS |
YOU MUST BE OVER 18 TO PURCHASE A KNIFE. A CHECK WILL BE MADE, ON YOUR AGE, THROUGH A BASIC VOTERS ROLL SEARCH AND IN THE EVENT WE ARE UNABLE TO FIND YOU REGISTERED, WE WILL EMAIL AND ASK FOR COPY PROOF OF AGE PRIOR TO DISPATCH OF THIS ITEM.
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